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Assessment Task

April 30, 2022 by B3ln4iNmum

MGT603_Assessment 3 Brief_Written Report Page 1 of 6
Assessment Task and Context
There are two approaches towards improving systems, short-term approaches that normally
addresses the symptoms and rarely help understand and address the cause of the problem, and longterm approaches, which allow managers to address the real cause(s) of the problem. In this
assessment, students will try to solve a practical problem by using Systems Thinking tools called
System Archetypes combined with value stream mapping.
Instructions
MGT603 Assessment 3 is about uncovering the complexities in operations management generally,
identifying key themes, intended and unintended consequences and proposing a holistic solution to
the problem using a Systems Thinking lens. The following scenario study provides you with a brief
overview of a hypothetical problem. Be aware that the scenario provided may not cover every detail
that you will need to address in the Written Report, in which case, you will need to conduct additional
research, including further research on how emergency departments function in any hospital.
Scenario Overview
Consider yourself as part of a team responsible for managing the operations of an emergency
department of a public hospital. The emergency department has received feedback from patients
suggesting that the patient wait times need to be improved. The value stream map of the current
operations is shown in the attached diagram.
The Value Stream Map is can be Found via the Assessment Link.

ASSESSMENT 3 BRIEF
Subject Code and Title MGT603: Systems Thinking
Assessment Written Report
Individual/Group Individual
Length Up to 2000 words
Learning Outcomes c) Analyse, select and apply systems modelling tools in integrating,
optimising and enhancing business processes within contemporary
organisations
d) Synthesise technological and non-technological solutions to
business problems that promote integration and that optimise
whole-of-enterprise operations
Submission By 11:55 pm (AEDT/AEST Time) Sunday of Module 6.1 (Week 11)
For intensive class:
By 11:55 pm (AEDT/AEST Time) Sunday of Module 6.1 (Week 5)
Weighting 40%
Total Marks 40 Marks

AssignmentTutorOnline

MGT603_Assessment 3 Brief_Written Report Page 2 of 6
“You have been tasked with improving patient turnaround time by reducing the current time to half”.
To complete the task you are required to “identify the various System Archetypes that affect the
operations of the hospital and the emergency department itself” and based on the archetypes,
develop a future State Value Stream Map of the emergency department.
You will require to identify and critically analyse the intended and unintended consequences,
recommending holistic solutions that will optimise the operations of the emergency department
without compromising the performance of other functions of the hospital.
Suggested format:
Your MGT603 written report should include all the following sections and sub-sections. Please make
sure to number all sections and sub-sections.
Assignment Cover Sheet (Individual)
(Found via the following link: https://www.torrens.edu.au/policies-forms)
Executive Summary
Table of Contents
1. Introduction/Background
2. Main Discussion
2.1. Analysis of the current state Value Stream Map of the emergency department
based on system archetypes
2.2. Identification and analysis of the system archetypes that may impede
performance
2.3. Recommended new State Value Stream Map with desired reduction in patient
turnaround time
2.4. Discussion on Intended and unintended consequences of the modified system
3. Conclusion
4. Recommendations
5. References
Students require to make significant references to the subject material and substantial wider reading.
A minimum of five (5) academic-related (e.g. peer-reviewed journal articles, books chapters, university
resources, conference papers) and a minimum of two (2) other references (e.g. newspaper articles,
industry reports, and etc.) are required in this assessment. References to ‘Wikipedia’ or similar
unsubstantiated sources will not be accepted.
Students should use the assessment brief to guide what to include in the assessment and use the
provided case study to help demonstrate understanding of the topic.
Ensure that your MGT603 Assessment 3 is original and does not self-plagiarise any previous content
written for other assessments.

MGT603_Assessment 3 Brief_Written Report Page 3 of 6
The submission must be in WORD document format and must contain a “signed” assessment cover
sheet.
Referencing
It is essential that students use appropriate APA style for citing and referencing research. Please see
more information on referencing here in the
Academic Writing Guide found via the Academic Skills
website
.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately
referenced and academically written according to the Academic Writing Guide. Students also need to
have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and
subsequent penalties for academic misconduct. These are
viewable online. Students also must keep a
copy of all submitted material and any assessment drafts.
Submission Instructions
Please submit the MGT603 Assessment 3 via the Assessment link in the main navigation menu in
MGT603 Systems thinking on the Student Portal. The Learning Facilitator will provide feedback via
Grade Centre in the Student Portal. Feedback can be viewed in “My Grades”.

MGT603_Assessment 3 Brief_Written Report Page 4 of 6
Assessment Rubric: MGT603 Systems Thinking Assessment 3 Written Report

Assessment
Attributes
Fail
(Yet to achieve minimum
standard)
0-49%
Pass
(Functional)
50-64%
Credit
(Proficient)
65-74%
Distinction
(Advanced)
75-84%
High Distinction
(Exceptional)
85-100%
Understanding
of research
principles and
methods
applicable to
MBA
Percentage for
this criterion =
20%
The focus for the research
question(s) or basis for the
project is unclear.
The rational for the
research methodology is
inappropriate for the
research question/project.
The focus for the
research question(s)
or basis for project is
adequately clear.
The rationale for the
research methodology
is appropriate for the
research
question/project.
The focus for the
research question(s)
or basis for project is
clear.
The rationale for the
research
methodology is
stated and
appropriate for the
research
question/project.
The focus for the research
question(s) or basis for
project is very clear.
The rationale for the
research methodology is
compared with
alternatives and the
chosen method is
appropriate for the
research question/project.
The focus for the research
question(s) or basis for
project is exceptionally
clear.
The rationale for the
research methodology is
critically compared and
evaluated against
alternatives and the chosen
method is appropriate for
the research
question/project.
Knowledge and
understanding
(technical and
theoretical
knowledge).
Understands
theoretical
models and
concepts and
tools and
techniques of
systems thinking
Limited understanding of
required concepts and
knowledge.
Key components of the
assignment are not
addressed.
No discussion on systems
principles and tools such
as system dynamic,
system archetypes,
causal loop diagrams.
Knowledge or
understanding of the
field or discipline.
Resembles a recall or
summary of key ideas.
Often confuses
assertion of personal
opinion with
information
substantiated by
evidence from the
Thorough knowledge
or understanding of
the field or
discipline/s. Supports
personal opinion and
information
substantiated by
evidence from the
research/course
materials.
Demonstrates a
capacity to explain
Highly developed
understanding of the field
or discipline/s.
Discriminates between
assertion of personal
opinion and information
substantiated by robust
evidence from the
research/course materials
and extended reading.
A sophisticated
understanding of the field or
discipline/s.
Systematically and critically
discriminates between
assertion of personal
opinion and information
substantiated by robust
evidence from the
research/course materials
and extended reading.

MGT603_Assessment 3 Brief_Written Report Page 5 of 6

and their
applications to
operations
management
practices.
Percentage for
this criterion =
30%
Lack of understanding
and application of value
stream mapping to
operations management
decision making.
research/course
materials on systems
principles and tools
such as system
dynamic, system
archetypes, casual
loop diagrams. Lack of
clear understanding
and application of
value stream mapping
to operations
management decision
making.
and apply relevant
concepts of systems
principles and tools
such as system
dynamic, system
archetypes, causal
loop diagrams.
Demonstrates
understanding and
application of value
stream mapping.
Well demonstrated
capacity to explain and
apply relevant concepts of
systems principles and
tools such as system
dynamic, system
archetypes, causal loop
diagrams. Demonstrates
good understanding and
application of value
stream mapping.
Mastery of concepts and
application to new
situations/further Learning
of systems principles and
tools such as system
dynamic, system
archetypes, causal loop
diagrams. Demonstrates
excellent understanding and
application of value stream
mapping
Effective Written
Communication
Percentage for
this criterion =
15%
Difficult to understand
for audience, no
logical/clear structure,
poor flow of ideas,
argument lacks
supporting evidence.
Audience cannot follow
the line of reasoning.
Information,
arguments and
evidence are
presented in a way
that is not always
clear and logical.
Line of reasoning is
often difficult to
follow.
Information,
arguments and
evidence are well
presented, mostly
clear flow of ideas
and arguments.
Line of reasoning is
easy to follow.
Information, arguments
and evidence are very well
presented; the
presentation is logical,
clear and well supported
by evidence.
Demonstrates cultural
sensitivity.
Expertly presented; the
presentation is logical,
persuasive, and well
supported by evidence,
demonstrating a clear flow
of ideas and arguments.
Engages and sustains
audience’s interest in the
topic, demonstrates high
levels of cultural sensitivity
Effective use of diverse
presentation aids, including
graphics and multimedia.
Analysis and
application with
synthesis of new
knowledge
Limited synthesis and
analysis.
Limited
application/recommenda
Demonstrated
analysis and synthesis
of new knowledge
with application.
Well-developed
analysis and
synthesis with
application of
recommendations
Thoroughly developed and
creative analysis and
synthesis with application
of pretested models and /
or independently
Highly sophisticated and
creative analysis, synthesis
of new with existing
knowledge. Strong
application by way of

MGT603_Assessment 3 Brief_Written Report Page 6 of 6

Percentage for
this criterion =
25%
tions based upon
analysis.
Shows the ability to
interpret relevant
information and
literature.
linked to
analysis/synthesis.
developed models and
justified
recommendations linked
to analysis/synthesis.
pretested models and / or
independently developed
models. Recommendations
are clearly justified based on
the analysis/synthesis.
Applying knowledge to new
situations/other cases.
Correct citation
of key resources
and evidence
Percentage for
this criterion =
10%
Demonstrates
inconsistent use of
resources to support and
develop ideas.
Demonstrates use of
credible and relevant
resources to support
and develop ideas, but
these are not always
explicit or well
developed.
Demonstrates use of
high quality, credible
and relevant
resources to support
and develop ideas.
Demonstrates use of good
quality, credible and
relevant resources to
support and develop
statements. Shows
evidence of wide scope
for sourcing evidence.
Demonstrates use of high
quality, credible and
relevant resources to
support and develop
statements. Shows evidence
of wide scope for sourcing
evidence.

 

The following Subject Learning Outcomes are addressed in this assessment
SLO a) Critically evaluate the paradigms of Systems Thinking conceptualisation and its application to contemporary business issues
SLO b) Create a visual depiction of a multi-dimensional complex situation that represents differing views
SLO c) Analyse, select and apply systems modelling tools in integrating, optimising and enhancing business processes within contemporary
organisations
SLO d) Synthesise technological and non-technological solutions to business problems that promote integration and that optimise whole-of
enterprise operations

 

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