Read the prescribed readings to this module, thereafter, answer the following questions at the end of chapter one.
a. From the “Factual Review Question”; Question 5, 9 and 10.
b. Discussion Assignment 1.1
1. Make sure you elaborate your answer using your own words. Avoid copying word-for-word from the reference materials you use.
2. Use the APA style for in-text citation and for the reference section. For APA Format guidelines, refer to the course syllabus under APA Format Resources.
3. Analysis and Conclusion must reflect your own words. The conclusion must include the your’s point of view.
Goetsch , D. & Davis, S. (2016) Quality Management for Organizational Excellence: Introduction to Total Quality 8th Edition. Pearson.
Pereira, P., & Xavier, S. (2019). Quality management and quality control – new trends and developments. London: IntechOpen.
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