STUDENT NAME: ………………………………………………

STUDENT ID: ……………………………………

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Assessment information

The assessment tasks for BSBWOR203 Work effectively with others are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

• To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment plan

Assessment Task	Overview
1. Workplace relationships and activities project	You are required to assist a new staff member to understand their roles and responsibilities, and to explain the organisation’s customer complaints policy and procedures.
2. Customer service training project	You are required to identify opportunities for your team of customer service staff to improve your customer service skills.
3. Workplace problem project	You are required to review case study information about workplace conflict and identify potential solutions.

Assessment preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.

If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your RTO’s reassessment policy.

Depending on the task, this may include

• resubmitting incorrect answers to questions (such as written questions and case studies)
• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
• redoing a role play after being provided with appropriate feedback about your performance
• being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment task information

This gives you:

• a summary of the assessment task
• information on the resources to be used
• submission requirements
• resubmission opportunities if required.

Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.

Your answers must be typed using software as indicated in the assessment task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the information as indicated in the section called ‘Naming electronic documents’ (see below).

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

• Course identification code
• Assessment Task number
• Document title (if appropriate)
• Student name
• Date it was created

For example, BSBWHS204 AT3 Training Recommendations Joan Smith 20/10/19.

Icons

Icons are used in task instructions to indicate three of the common stages within the task.

This icon indicates that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play.

This icon indicates that you will need to communicate via email or send documents to via email.

This icon indicates that the you will need to submit an item of evidence.

This icon indicates all other stages during the task, which may include research, developing documents, brainstorming ideas and so on.

Additional resources

You will be provided with the following resources before you begin each assessment task. Assessment Task 1:

• Customer Complaints Policy and Procedure
• Complaints Register
• Complaint Acknowledgement Letter
• Complaint Outcome Letter
• Position Description Assessment Task 2:
• Training Options Report Template

Assessment Task 3:

• Case Study Response Template

Checklist

This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.

Student assessment agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?	Yes	No
Do you understand the requirements of the assessments for this unit?	Yes	No
Do you agree to the way in which you are being assessed	Yes	No
Do you have any specific needs that should be considered	No	Yes
If so, explain these in the space below.

Do you understand your rights to reassessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?

• Yes  No

Student name
Student ID number
Student signature
Start date
Assessor name

Assessment Task 1 Cover Sheet

Student declaration

To be filled out and submitted with assessment responses

• I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
• I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
• I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Student signature

Assessor declaration

• I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Assessment outcome	S	NS	DNS	Resubmission	Y	N

Feedback (If required)

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Workplace relationships and activities project

Task summary

You are required, in the role of Customer Service Officer, to assist a new staff member to understand their roles and responsibilities, understand other staff’s roles and to explain the organisation’s customer complaints policy and procedures.

This assessment is to be completed in the simulated work environment in the RTO.

Required

• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Meeting space
• Role play participant (your assessor)
• Position Description
• Customer Complaints Policy and Procedures
• Complaints Register
• Complaint Acknowledgement Letter
• Complaint Outcome Letter

Timing

Your assessor will advise you of the due date of this assessment.

Submit

• Email giving the culture and language chosen for the new staff member
• Email reflecting on the feedback given following the meeting

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences.

Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions for students

Provide answers to all of the questions below:

Carefully read the following scenario

You are the Customer Service Officer for IPSO Appliances. The company manufactures and distributes a range of kitchen and laundry appliances. It also has a commercial division supplying kitchen and laundry equipment to businesses.

Your main duties as the Customer Service Officer include responding to general customer service enquiries and providing non-technical support. Customer Service Officer roles and responsibilities are documented in Position Description. Your Manager is the Customer Service Team Leader, and you work in a small team with five other customer services officers.

Your team leader is very busy this week and has asked you to help a new staff member (customer service officer) to understand their roles and responsibilities and reporting requirements. The team leader has also asked you to explain IPSO Appliance’s complaints policy and procedures and associated forms.

You are required to prepare for, and meet with, the new Customer Service Officer. The meeting should last no more than 15 minutes, as you also have a busy work schedule. The Customer Service Officer will be roleplayed by your assessor and will ask you questions during the meeting.

1. Prepare for the meeting with the new Customer Service Officer. Review the documents provided to you in the Appendix
   • Position Description
   • Customer Complaints Policy and Procedures
   • Complaints Register
   • Complaint Acknowledgement Letter
   • Complaint Outcome Letter

Make notes about the documents if necessary to guide your discussion with the customer service officer.

Assume that the new customer service officer will be from a different cultural background to you. Choose any culture for the new customer service officer and research differences in communication styles between that culture and language background, and your own.

2. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should document the following:

1. The culture and language you have chosen for the new customer service officer
2. The communication styles that you will use to communicate with a person from the selected culture and language

The email should ask for the place, date and time of your roleplay meeting.

	From:
To:
CC:
Subject:
Attachments:

3. Meet with the new staff member.

During the meeting you will be expected to:

1. Explain the roles and responsibilities of Customer Service Officers as documented in the position description
2. Outline the reporting arrangements, ensuring that it is clear that you will be the first person to report to
3. Explain the complaints policy and procedure including:
   • Purpose of the policy
   • Definition of complaints
   • Forms to be used for complaints (show the forms to the staff member)
   • Responding to complaints
   • Keeping customers informed
   • When complaints should be escalated

You will be required to keep to the required timeline of 15 minutes, and you will be assessed on your time management in this regard.

During the meeting, you are required to demonstrate effective interpersonal and communication skills including:

1. Speaking clearly and concisely
2. Using effective non-verbal communication skills to encourage audience interest
3. Responding to questions
4. Asking questions to seek feedback
5. Use of active listening techniques to confirm and clarify understanding.

You will also need to demonstrate the communication strategies you researched relevant to the culture.

Your assessor, in the role of the Customer Service Officer will ask you questions that you will need to respond to.

Following the meeting, your assessor will provide you with some feedback on how clearly you explained the information and your communication skills and talk to you about possible actions you could take to address the feedback.

4. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Reflect on the feedback provided to at the end of the meeting and consider how you intend to action the feedback. Include these in the email.

The actions you indicate could be, for example: practice, or reading more about the area where your assessor indicated you could improve.

	From:
To:
CC:
Subject:
Attachments:

Assessment Task 1 Checklist

Student’s name:
Did the student:	Completed successfully?	Comments (Required)
Yes	No
Clearly explain the roles and responsibilities of the customer service officer to ensure that their own role, and those of others, is understood?
Clearly explain company complaints policy and procedure to ensure that the correct procedure is followed?
Complete the meeting in the required timeframe?
During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding
Demonstrate culturally appropriate communication skills as researched by the student and document in the email?
Reflect on feedback provided and identify suitable actions?
Task outcome:	Satisfactory		Not satisfactory
Assessor signature:
Assessor name:

Assessment Task 2: Customer service training project

Task summary

This assessment task requires you, in the role of Team Leader, to identify opportunities for your team of customer service staff to improve their customer service skills by identifying suitable professional development.

This assessment is to be completed in the simulated work environment in the RTO.

Required

• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Training Options Report Template

Timing

Your assessor will advise you of the due date of these submissions.

Submit

• Email recommending a training option, with Training Options Report attached.

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 2 Instructions for students

1. Write a Training Options Report.

Use the internet to find three different formal training options for customer service training.

One should be provided by an external provider at the company’s premises, one should be a short course that a new member of staff could take and the third should be a formal qualification.

Provide a brief outline of the training and the name of the company offering the training, as well as the costs and time commitment.

Use the Training Options Report Template below to guide your work.

Training Options Report

External provider at the company’s premises

Short course

Formal qualification

2. Send an email to your Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment and seek their feedback.

The email text should include your recommended training option according to the budget and time constraints given.

The training that you identify must be completed in the next three months, and a budget of $700 per team member is available

Attach your Training Options Report to the email.

	From:
To:
CC:
Subject:
Attachments:	Training options report

Assessment Task 2 Checklist

Student’s name:
Did the student:	Completed successfully?	Comments (If resubmission required))
Yes	No
Identify suitable training options for the team to participate in to improve customer service skills?
Recommend most suitable training option for the team to participate in to improve customer service skills, based on time and budget constraints?
Write the email in clear and simple English to ensure understanding?
Task outcome:	Satisfactory		Not satisfactory
Assessor signature:
Assessor name:

Assessment Task 3: Workplace problem project

Task summary

You are required to identify potential solutions for a case study scenario.

This assessment is to be completed in the simulated work environment in the RTO.

Required

• Access to textbooks and other learning materials.
• Computer with Microsoft Office and internet access.

Timing

Your assessor will advise you of the due date of these submissions.

Submit

• Email with Case Study Responses attached.

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 3 Instructions for students

Complete the following activities:

Carefully read the following scenario

The new customer service officer has now been with IPSO Appliances for three months.

She confides with you (a fellow customer service officer) that she is feeling stressed and hasn’t been sleeping well because she doesn’t feel that she has had enough training to do her job and sometimes when customers call with issues, she is just not sure how to respond. Use the Case study Responses Template below to guide your work.

1. Briefly explain why the issue identified in the scenario is an issue that needs to be resolved.

2. In around a paragraph, describe what good stress is and what bad stress is.

3. Who should the stressed customer service officer speak to?

4. In around a paragraph, describe what the stressed customer service could ask for in terms of changes that would address their situation.

5. Who, outside the organisation, could the stressed customer service officer ask to assist them with this issue should the staff member not be satisfied with their employer’s response?

6. Describe at least five steps that the new customer service officer could take to assist in dealing with workplace stress.

Case Study Responses Template

1. Briefly explain why the issue identified in the scenario is an issue that needs to be resolved.

1. In around a paragraph, describe what good stress is and what bad stress is.

1. Who should the stressed customer service officer speak to?

1. In around a paragraph, describe what the stressed customer service could ask for in terms of changes that would address their situation.
2. Who, outside the organisation, could the stressed customer service officer ask to assist them with this issue should the staff member not be satisfied with their employer’s response?

1. Describe at least five steps that the new customer service officer could take to assist in dealing with workplace stress.
2. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment Attach your Case Study Responses to the email.

	From:
To:
CC:
Subject:
Attachments:	Case study responses

Assessment Task 3 Checklist

Student’s name:
Did the student:	Completed successfully?	Comments (If resubmission required)
Yes	No
Identify and discuss the workplace issue?
Identify solutions to workplace issue including whom to report it to?
Task outcome:	Satisfactory		Not satisfactory
Assessor signature:
Assessor name:
Date:

APPENDIX

IPSO Appliances

Position Description

Customer Service Officer

Role summary

The Customer Service officer is a first point of contact for IPSO Appliances.

The primary role of a Customer Service Officer within the team is to respond to a variety of customer enquiries and requests.

These may include enquires about:

• Types of products available
• Product prices
• Trouble shooting
• Warranty
• Trouble shooting requests

Responsibilities

A customer service officer is responsible for the following duties:

• Responding to a range of enquires including:
  • Types of products available
  • Product prices
  • Store locations
  • Trouble shooting
  • Warranty
• Recording all enquiries and actioning enquiries as required
• Promoting IPSO appliances products
• Updating customer’s personal details
• Referring customers to appropriate technical support if required.
• Responding to complaints in accordance with company policy

Reporting

A Customer service officer must always perform their duties in line with the organisation’s policy and procedures, service standards and code of practice. They should operate within their level of authority and responsibilities. Where a customer service officer recognises that, or is unsure about whether, the task falls in their scope of authority, they should immediately consult their Team Leader. If the Team Leader is not available, customer service officers should report to the Operations Manager.

IPSO Appliances

Complaint Handling Policy and Procedures

Policy purpose

We value complaints as they assist us to improve our products, services and customer service. This policy has been designed to assist both customers and staff.

PSO Appliances is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.

We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all customers making a complaint equally.

Our complaint handling policy and procedure is included on our web site.

Definition of a complaint

Complaints are defined as any expression of dissatisfaction or grievance made to staff by a customer or member of the public in relation to our business.

Recording complaints

All complaints made, verbal or written, will be recorded in our complaints form at the time the complaint is made, or as soon as possible afterwards. The complaint will be recorded by the staff member who took the details.

Alternatively, customers can download our form from our web site and complete it themselves.

When taking a complaint, staff will record the name and contact details of the customer, as well as full details of the complaint including the date.

Details of all communication with the customer and any actions to resolve the complaint will be recorded in the same place.

Customers’ personal details or details of their complaint will not be divulged to third parties unless we have their written consent.

All complaints will also be entered into the company’s complaint register which will be reviewed at quarterly management meetings to discuss continuous improvement and preventative measures.

All complaints will be actioned by the Customer Service/Administration Officer or, in complex matters, referred to the Managing Director.

Informing customers of progress

We strive to resolve all complaints within 10 business days of receipt. Written complaints will be acknowledged within 2 business days and a timeframe provided for the resolution of the complaint.

Customers will be given an indication of the timeframe at the time they make their complaint.

Customers will be informed of the progress of their complaint regularly, especially if there are any delays or changes to what has been agreed.

A standard letter will be provided advising of the outcome of the complaint and providing timelines for action.

Customers will be informed of any changes to our products or services as a result of their complaint.

Where appropriate, customers who have had a complaint resolved will be contacted at a later date to see if they are happy with how their complaint was handled.

Responding to complaints

All people making a complaint will be treated with courtesy.

Customers will be given a timeframe, a contact person and details of our complaint handling process. Where possible, the staff member taking the complaint details will be the contact person.

Escalation of complaints

If a complaint cannot be resolved by the usual complaint process, it should be referred to a Managing Director and the customer will be informed and given an amended timeframe for resolution.

If we cannot resolve the complaint to the customer’s satisfaction, we will inform them about where they can take further action i.e. Consumer Affairs Victoria. We will provide contact details.

IPSO Appliances

Complaints Register

Date	Complainant name	Person responsible	Description of complaint	Cause	Resolution	Comments	Systemic improvement required

Complaint Acknowledgement Letter

Customer name:

Customer address:

Receipt of complaint

Date of complaint:

Dear <customer name>

I am writing to advise of the receipt of your complaint about <insert brief description>.

We are currently auctioning your complaint and will advise you of the outcome in writing within 10 days of the date of this letter.

Yours sincerely

<Name>

Customer Service Officer

Complaint Outcome Letter

Customer name:

Customer address:

Outcome of complaint

Dear <customername>

I am writing to advise of the outcome of your complaint about <brief description of complaint>.

At IPSO Appliances we value all of customers and strive to resolve all customer complaints to the satisfaction of our customers.

I am writing to advise you that <brief description of outcome and timelines>.

Please contact us to <brief description of arrangements e.g. if products need to be picked up for repair or replacement, customers should be advised that they should contact the store to advise of a suitable time or where the outcome is in our favour to say that they may call to discuss the matter further>.

Yours sincerely

<Name>

Customer Service Officer

ASSESSMENT SUMMARY SHEET

After the assessment, the Assessment Summary Sheet should be signed the Assessor, Student and the Academic Manager. If a Not Competent, has been achieved then strategies to address the gaps in the performance should be have been identified and a time for reassessment organised on the attached resubmission / feedback sheet.

Code	Title
BSBWOR203	WORK EFFECTIVELY WITH OTHERS
Student Name
Student ID
Commencement Date		Completion Date

Student Declaration I declare that:

• The Trainer/assessor advised me of the date and time of the assessment
• The Trainer /assessor explained appropriate evidence required to complete assessment
• The Trainer/assessor explained the purpose and the consequence of assessment
• I was provided with any special needs required relating to the assessment process
• The Trainer/assessor explained my rights regarding the appeals process
• This assignment is my own work and that I have correctly acknowledged the work of others
• This assignment is in accordance with Gamma Education & Training guidance on good academic conduct (and how to avoid plagiarism and other assessment irregularities)

Student Name

Student Signature

Date

MarkingGuide– The principles of assessment of fairness, flexibility, validity and reliability have been met and the learner has been assessed as competent in the elements for this unit. S – Satisfactory NS – Not Satisfactory

Assessment:	Assessment Type:	S/NS
Assessment 1	Workplace relationships and activities project
Assessment 2	Customer service training project
Assessment 3	Workplace problem project

Authentic

Valid

Reliable

Current

Sufficient

Assessor Name

Assessor Signature

Date

1

ASSESSMENT FEEDBACK SHEET / RESUBMISSION

Comments: Trainers feedback and notes on the assessment of the unit.
Assessments have been discussed with the student and unsatisfactory elements addressed
Overall Result (After Resubmissions )	Competent		Not Competent
If a Not Competent, has been achieved then strategies to address the gaps in the performance should be identified and a time for reassessment or other assistance organised.
What arrangement have been made:
Special Class Date:
One on One session Date:
Re-sit Date:

I have received feedback and been informed of the assessment result and the reason for the decision I agree with the assessment result and any resulting actions

Student Name	Student Signature	Date
	Entered VETtrak	Yes	Date:	By:

Academic Manager Name

Academic Manager Signature

Date

2

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