Fundamentals of Administrative Management

Activity number

ACs

Suggested evidence

1

1.1/1.2/1.3

The presentation should cover all the main topics stated in the task, demonstrating an understanding of the role of administrative management.

The role of the administrative manager should be explained in relation to the different functions of management, as appropriate.

The presentation format is flexible but must be supported by detailed notes.

2

2.1/2.2/2.3

The report should be structured in a formal way with clear layout and appropriate presentation.

When evaluating the role of information and communication technology (ICT) in supporting administration, a range of current and up-to-date examples should be used.

3

3.1/3.2/3.3

The format of the portfolio is flexible to meet the needs of learners. It could be presented as a collection of smaller pieces of evidence which provide detailed evidence in total that meets the assessment criteria.

A range of different models of communication used in organisations should be evaluated, with clear examples. Learners should analyse both the strengths and weaknesses of a selected organisation’s communication system. Analysis should not be in general terms but applied.

Learners should provide a number of recommendations that emerge from the analysis on how their chosen organisation’s communication system can be improved. Assessors should guide learners in their choice of suitable organisation. Examples could be from the public, private or voluntary sectors.

Unit 4.26 Fundamentals of Administrative Management

Level 4 15 Credits

Sample Assignment

Related Qualifications

ATHE Level 4 Diploma in Business and Administrative Management (RQF)

ATHE Level 6 Extended Diploma in Business and Administrative Management (RQF)

Scenario

You are working as a trainee administrative manager for a public sector, local authority organisation. You manage the administrative systems in a department that deals with enquiries, complaints and license applications from the general public. The number of complaints received in the department has increased significantly over the last 12 months and the Director for Public Services is looking to improve the service.

She has asked you for advice and guidance to develop a better understanding of the role and function of administrative management systems, along with the role of communication in organisations and how systems can be improved.

Activity 1

Your first task is to present an overview of the role of administrative management to the Director.

Your presentation must:

Outline the role of administrative management

Explain how the role of the administrative manager relates to the functions of management

Evaluate the role of the administrative manager in the context of the administrative management function

Your presentation must be in a professional format and make clear references to valid and reliable sources of information which support your explanations and evaluations. The Director will want a copy of your presentation and any supporting research notes.

Assessment Criteria 1.1/1.2/1.3

Activity 2

The Director has asked for a report to build on your presentation which she can share with the senior management team. The management team are committed to improving performance and are interested to hear about how other organisations are managing their administration.

Your report must clearly:

Describe the main features of administrative systems employed in different types of organisations

Explain how organisations manage information flows

Evaluate the role of information and communication technology (ICT) in supporting administration

Assessment Criteria 2.1/2.2/2.3

Activity 3

The management team were interested by your report and would like further information to inform their next step to improving the service.

You need to base your next task on an organisation you have researched and know well. You should prepare a portfolio that:

Evaluates the different models of communication used in a range of organisations

Analyses the strengths and weaknesses of your chosen organisation’s communication system

Recommends how this organisation’s communication system can be improved

Assessment Criteria 3.1/3.2/3.3

Guidelines for assessors

The assignments submitted by learners must achieve the learning outcomes and meet the standards specified by each of the assessment criteria for the unit. The suggested evidence listed below is how learners can demonstrate that they have met the required standards.