Imagine Education
Student Assessment Cover Sheet
Course Code BSB40120 Course Name: Certificate IV in Business
Unit Code: BSBTEC404 Unit Name: Use digital technologies to collaborate in a
work environment
Due Date: ________________ Assessment Name Business Portfolio
Part A: Short answer questions
Part B: Case Study
Part C: Project
Student No. ________________ Student Name _____________________________
Student Phone ________________ Student Email _____________________________
Student Declaration
I declare that this assessment is my own work and where my work is supported by documents from my workplace placement/employer permission has been granted.
Note: Filling out this coversheet as part of an electronic submission and approving the above information will operate in the same way as physically signing this cover sheet.
Student name or signature: ___________________________________________
Office Use Only
Date/s Received: ___/___/___ ___/___/___ ___/___/___
Date/s Assessed: ___/___/___ ___/___/___ ___/___/___
Result of Assessment: ___________ ___________ ___________
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Entered on Training Plan |
Moderation |
Signature |
Note for Assessors: Filling out the above Office Use Only section as part of an electronic submission will operate in the same way as physically signing this cover sheet. If not physically signed, Assessor must print their name in signature box.
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Assessment Questions
Part A
Course Code and Name: BSB40120 Certificate IV in Business
Unit Code: BSBTEC404
Unit Title: Use digital technologies to collaborate in a work environment
For this assessment you are required to answer all of the questions. You are permitted to research the answers by reading text books, theory notes and accessing the internet. If more room is needed label each task with the question number and use headings or dot points to make your work clear for your trainer and assessor.
Please follow the Referencing Guide contained on your Course handbook.
Please attach a student assessment cover sheet to each unit submission. You must complete the cover sheet in full detail.
Identify one current collaborative way of working in your organisation, and identify which software and hardware are used for this. Answers should be no more than 100 words.
Assess the performance of the current collaborative ways of working and identify what could be improved. Answer in relation to your organisational strategies and objectives. Answers should be no more than 100 words.
Identify four different ways to seek assistance when researching and implementing digital technologies.
Write a short email from ABC Books to the marketing agency to seek their assistance with promoting and marketing the website. Explain who ABC Books are and what the website intends to achieve.
List five metrics that can be used to assess the performance of existing digital technologies in a business.
What is the digital workplace framework, and how is it used? Explain in no more than 200 words.
List three opportunities for digital technology in collaborative work.
List three challenges associated with the use of digital technologies.
What are the key factors to consider when preparing a business case?
List the different sections of a business case template.
Prepare a business case for implementing a new digital solution in your organisation or a hypothetical organisation. This can be produced over two weeks and then submitted to the assessor for review.
Identify four different ways to conduct training and briefly explain the benefits of the method.
Explain how to encourage feedback and innovation from relevant stakeholders.
Identify two common digital applications in your workplace or one you are familiar with, and explain the key terms, concepts, and user features of each one.
List your organisation’s requirements, policies, and procedures. (You may refer to a workplace you are familiar with as an alternative).
List five different types of collaborative technologies and explain their use in a business context.
Briefly explain the format and content of a business case (in no more than 100 words).
Create a strategy for training and coaching in digital technologies for your organisation or one you are familiar with.
What are the commercial strategies relevant to digital technologies?
What are the key sources of information for digital applications, and which options are specific to your business?
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Assessment Case Study
Part B
Course Code and Name: BSB40120 Certificate IV in Business
Unit Code: BSBTEC404
Unit Title: Use digital technologies to collaborate in a work environment
Read the following Case Studies and answer each question that follows.
Case Study A – Digital technology
Simply Living is a small company that sells a range of home-essentials and furniture. They have a shop but would like to expand their customer base to increase revenue.
Goals and strategies include selling more products to a higher number of customers, better communication and moving data storage away from paper filing.
The company would also like to receive more customer feedback and begin advertising their products online.
Identify which digital technologies Simply Living would need to implement to meet their goals and objectives, and briefly explain the benefits of each.
Identify four different sources of information.
Case Study B – Specialist advice
ABC Books is a chain of bookshops which have seven locations across the country. Previously, they have only sold in-store; however, they have noticed their competitors moving online. They decide to investigate getting a website to allow customers to shop from their own homes.
ABC Books has identified a marketing firm, Get People Talking, to help promote and market the website. The CEO is Graham Brown.
ABC Books is particularly interested in help and advice relating to:
Social media to drive traffic to the website
The types of content marketing to post on the website
Metrics to use to analyse success.
They need to contact the organisation to acquire their services and learn what they should be doing in regards to these issues.
Identify four different ways to seek assistance when researching and implementing digital technologies.
Write a short email from ABC Books to the marketing agency to seek their assistance with promoting and marketing the website. Explain who ABC Books are and what the website intends to achieve.
Case Study C – Implementation plan
When the website is officially given the go-ahead, the owner of ABC Books starts working on a plan for how to implement it.
She lists three important stages:
Developing the website. This will need to be completed over the first six months of 2018, with the Marketing Manager providing feedback to the agency. The budget for this has been set at $6,000
Training employees on how to use the website. The HR manager will need to arrange this for all shop floor employees. This should take place during the last three months of development (April-June 2018) and will require enough computers for everyone
Marketing the new website. This should be coordinated by all members of the marketing department who will produce relevant materials (e.g. flyers, posters), and team leaders will need to give shop floor employees instructions on how to do it. For maximum impact, this should take place a month before the website launches in August.
Write an implementation plan for ABC Books according to organisational requirements. This should be aimed at employees in the business. The plan should be no longer than 250 words.
Complete the following table, identifying the timeframes, people and resources required for each action to implement the website.
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Digital imitative: |
Develop and launch the website |
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Action |
Timeframe |
People |
Resources |
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Assessment Project
Part C
Course Code and Name: BSB40120 Certificate IV in Business
Unit Code: BSBTEC404
Unit Title: Use digital technologies to collaborate in a work environment
Using one of the case studies from Part B, you are required to produce a plan to implement the use of digital technology to collaborate in the work environment.
The business case should be split into the following sections:
Purpose
Context
Goals and objectives
Approaches
Strategic fit
Project costs
Business benefits plan
Results
Project approach
Dependencies
Risks
Assumptions
Business case sign-offs.
When producing the implementation plan, must include the key components:
Define goals and objectives
Schedule milestones, e.g., deadlines and timelines
Allocate resources
Designate team member responsibilities
Define metrics for success
Define how you will adapt to the changes
Decide when to evaluate success/progress.
The key sections of the documented plan should be:
Introduction
Management overview
Major tasks
Implementation schedule
Security and privacy
Implementation support/resources list
Documentation
Monitoring performance
Glossary
References
Project approval.
You will need to communicate information to relevant stakeholders throughout this activity, this could include:
Employees
Investors
Customers
Suppliers.
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