BSBLDR602 Task 4
Capital College
RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797
Investigation & Communication
To answer the following about Yasmine and Jonathon, refer to the Vision, Mission, Values of the business as well as
to the Conflict Management Policy.
| 1. Identify three aspects from the vision, mission or values of D&N Printing that are relevant to the situation between Yasmine and Jonathon and justify your answer? |
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| 2 |
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| 2. How should the Customer Service Manager – Yasmine and Jonathon’s line manager – communicate the organizational vision, mission and values to each of these staff? What media and style of speaking or writing would you recommend? |
| 3. Based on the business’s values and standards, state the expectations of Yasmine and Jonathon as individuals. |
| 4. How would you communicate the vision, mission and values to whole work teams or groups? What media and what type of speaking or writing would be suitable? |
| 5. Having investigated this conflict, you find out that Yasmine does have a heavy workload but that she is also dismissive of Jonathon’s needs. Refer to the Conflict Management Policy and identify the steps you would take to manage the conflict? |
| 6. Having opened a discussion and followed the conflict management policy, suggest a change to the workplace procedures such that both Yasmine and Jonathon might continue in their roles in a more cooperative, satisfying way. |
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BSBLDR602 Task 4
Capital College
RTO: 41593 | CRICOS: 03537J | ACN: 606 797 611 | ABN: 16 606 797
Communication
To answer the following, refer to the Leadership and Management Policy Statement.
| 1. From Part A – Rationale, identify at least three aspects of effective leadership and management mentioned therein that are relevant to dealing with the conflict between Yasmine and Jonathon. |
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| 2 |
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| 2. Refer to Part C – Policy Outcomes section. In the recent meeting with the Managing Director, he stated that he felt that there was not enough face-to-face communication with staff. Which of the Outcomes in this section are relevant? To what is the Managing Director suggesting that the managers should be reminded of? |
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