STUDENT NAME: ………………………………………………………………….
STUDENTID:……………………………………..
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ASSESSMENTSUBMISSIONRECEIPT
SubmittedtoGammarepresentative:(name)……………:…………………………… Date:………………
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ASSESSMENTSUBMISSIONRECEIPTSTUDENTCOPY
Gamma has received Assessment tasks for: SITHFAB002 Provide responsible service of alcoholStudentName:……………………………………………………………StudentID:-…………………………………
Signed GammaRepresentative:……:…………………………………….Name……………………………………Date………………….
| Introduction |
The assessment tasks for SITHFAB002 Provide responsible service of alcohol are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Gamma Education & Training Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully
Assessmentforthisunit
SITHFAB002 Provide responsible service of alcohol describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. For you to be assessed as competent, you must successfully complete both assessment tasks:
AssessmentPlan
| Assessment Task | Overview |
| 1. Written questions | You must correctly answer all questions. |
| 2. Roleplays | You are required to take part in roleplays with four customers. |
Additional Resources
You will be provided with the following resource before you begin Assessment Task 2
- RSA Policy and Procedures (Appendix)
Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
| Have you read the assessment requirements for this unit? | Yes | No |
| Do you understand the requirements of the assessments for this unit? | Yes | No |
| Do you agree to the way in which you are being assessed? | Yes | No |
| Do you have any specific needs that should be considered? | Yes | No |
| If so, explain these in the space below. |
Do you understand your rights to re-assessment? Yes No Do you understand your right to appeal the decisions made in an assessment? Yes No
| Student name | |
| Student number | |
| Student signature | |
| Start date | |
| Assessor name |
Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
- I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
- I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
- I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name | |
| Student ID number | |
| Student signature |
Assessor declaration
- I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||
| Assessor signature | ||||
| Assessment outcome | S | NS | DNS | Resubmission Y N |
Feedback
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom. A time limit of 2 hours to answer the questions is provided. You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Assessment Task 1 Instructions
Provide answers to all of the questions below:
- Explain the key principles of responsible service of alcohol and their benefits.
- Explain two government and community concerns to do with alcohol misuse and abuse behind the rationale for responsible service of alcohol.
- Explain the rationale for implementing responsible service of alcohol principles in the face of alcohol-impaired driving accidents, crime, public violence, family violence and anti-social behaviour associated with alcohol abuse.
- Explain the three key ways in which intoxication can be assessed.
- Describe three types of customers who should be refused service under relevant state or territory legislation regarding responsible service of alcohol.
- Describe the impact of excessive drinking on all of the following groups, using the table to record your answers.
| Thoseimpactedbyexcessivedrinking | Howtheyareimpacted |
| local neighbourhood and community | |
| the night-time economy | |
| premises and staff | |
| customers | |
| Aboriginal and Torres Strait Islanders | |
| minors | |
| people affected by the consumption of illicit and other drugs | |
| women, particularly pregnant women | |
| young people | |
| physical and mental health of individuals who drink to excess | |
| productivity of individuals who drink to excess | |
| those around the person drinking to excess including: family friends colleagues | |
|
government agencies including: local police health facilities road authorities |
- For the state or territory in which you are located, identify the key agencies who are involved with responsible service of alcohol.
- List two sources of information that you can use to find out about laws, regulations, codes of practice and code of conduct associated with responsible service of alcohol.
- Describe the principles of harm minimisation and community safety described in the liquor legislation for the state or territory in which you are located.
- Explain the key provisions of liquor laws and regulations in licensed premises and the following general requirements of liquor legislation and information relevant to the State or Territory in which you are located.
| Keyprovisionsandgeneralrequirements | Answer |
| legislative definition of intoxication; intoxicated person and unduly intoxicated | |
| role of individual staff members and supervisors or managers in providing responsible service of alcohol, and seller or server duty of care and liability | |
| requirement to adopt and use statutory signage on the premises for the entire range of circumstances applicable to the organisation | |
| requirements for mandatory content of warning signs and wording in advertising or promotional material of any form | |
| requirements relating to the remote sale and delivery of alcohol sales generated via the telephone, fax, email, internet or mail |
| requirements for proof of age and obligations to minors under local legislation | |
| provisions for retaining and reporting falsified proof of age documents | |
| provisions for requiring someone to leave the premises | |
| transportation options for customers who have been removed from the premises | |
| procedures for barring customers from premises | |
| opening and closing hour provisions |
| requirements for monitoring noise and disturbances in and around licensed premises | |
| requirements described by an in house policy, standard or code of practice or conduct for patrons and RSA staff in regard to responsible serving principles adopted by venue management | |
| organisational training and training record keeping requirements to maintain currency in RSA certification | |
| Products that are banned or undesirable when responsibly selling or serving alcohol | |
| Personal and business implications of breaching any laws, regulations, government or industry-driven codes of practice or conduct | |
| Offences relating to the sale or service of alcohol and ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members | |
| Legal restrictions on alcohol use |
| Intoxication provisions of liquor licensing laws | |
| Legal drink and drive limits |
- Describe key inclusions of a typical organisational policy and procedure for responsible service of alcohol.
- List the four key methods that should be used to provide information to customers on the responsible sale or service of alcohol to customers.
- Describe a current or recent example of a current promotional campaign or community education campaign about responsible consumption of alcohol.
- Explain the effects of alcohol on:
- emotional state
- health
- physical alertness
- Describe how all of the following factors affect individual responses to alcohol.
- food consumption
- gender
- general health
- rate of consumption
- other substances taken
- weight
- Explain how long it takes for the average person to feel the effects of alcohol.
- For all of the following, indicate what constitutes a standard drink, its alcoholic strength, including the alcoholic percentage and what would be an acceptable measure of alcohol.
- Beer
- Wine
- Spirits
- Outline eight indicators of erratic drinking patterns.
- Explain two ways that could be used to assess customers affected by the consumption of illicit and other drugs.
- Explain seven key communication methods/strategies that should be used when refusing service.
- Explain key types of assistance that should be offered to customers when refusing service.
- Explain the principles of responsible delivery of packaged liquor.
Assessment Task 1 Checklist
| Student’s name: | |||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Completed successfully |
Comments (If resubmission required) |
|
| Yes | No | ||
| Question 1 | |||
| Question 2 | |||
| Question 3 | |||
| Question 4 | |||
| Question 5 | |||
| Question 6 | |||
| Question 7 | |||
| Question 8 | |||
| Question 9 | |||
| Question 10 | |||
| Question 11 | |||
| Question 12 | |||
| Question 13 | |||
| Question 14 a | |||
| Question 14 b | |||
| Question 14 c | |||
| Question 15 a | |||
| Question 15 b | |||
| Question 15 c | |||
| Question 15 d | |||
| Question 15 e | |||
| Question 15 f | |||
| Question 16 |
| Question 17 a | |||
| Question 17 b | |||
| Question 17 c | |||
| Question 18 | |||
| Question 19 | |||
| Question 20 | |||
| Question 11 | |||
| Question 22 | |||
| Task Outcome: | Satisfactory | Not Satisfactory | |
| Assessor signature | |||
| Assessor name | |||
| Date |
AssessmentTask2CoverSheet
Student Declaration
To be filled out and submitted with assessment responses
- I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
- I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
- I have correctly referenced all resources and reference texts throughout these assessment tasks.
| Student name | |
| Student ID number | |
| Student signature |
Assessor declaration
- I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
| Assessor name | ||||
| Assessor signature | ||||
| Assessment outcome | S | NS | DNS | Resubmission Y N |
Feedback
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 2: Roleplays
Task summary
Students are required to take part in two roleplays with customers.
This assessment is to be completed in the simulated work environment in the RTO.
Required
- Access to textbooks and other learning materials
- Computer with Microsoft Office and internet access
- RSA Policy and Procedures (Appendix)
- Participants
- Measures used to serve standard drinks or samples
- Signage including:
- Signage including:
- signs that comply with wording required by legislation
- standard promotional signs issued by Liquor and Gaming NSW
- Warning notices within any form of advertising
- Information and plain English fact sheets distributed by Liquor and Gaming NSW
- Contact information on taxis and available transport options for intoxicated customers
Timing
Your assessor will advise you of the due date of these submissions.
Submit
No documents need be submitted for these activities, but you will be assessed on your performance during this task.
Assessment Task 2 Instructions
Complete the following activities:
- Prepare for roleplays.
Review the Voondah Bar’s RSA Policy and Procedures. Document that you have read it as per the Voondah Bar requirements by writing your name, the date, and signature to the final page. Review also the RSA information provided by your state or territory.
- Roleplay 1, Part A
A young woman approaches the bar and requests a drink.
She will ask you several questions about the alcoholic content of different drinks and your recommendations. Provide the information requested, as well as any other information relevant to the situation and type of customer.
She orders a gin and tonic for herself and one for a friend who is with her. You cannot be certain that she, or her friend, is 18 years or over.
You are required to request the additional information that you require before you serve the drinks.
Serve the person their requested standard drink, following responsible service of alcohol principles, state or territory legislation and licensing requirements.
Engage with the customer in a professional manner.
Share the information that you have about the customers with your team members (your Assessor).
It is three hours later, and you are happy to see that the young person you served earlier has been helping herself to water.
However, her friend has ordered at least three more gin and tonics from you and there are other bar staff serving so you can’t be sure that she has not had any more than four drinks.
You have also noticed that she has gone out twice alone, where she smoked small, roll-your-own cigarettes inhaling deeply, but not in the smoking area and you notice that her eyes are glassy and bloodshot, so you also have concerns about drug use.
Neither of the girls appear to have eaten since they arrived. ,
- Roleplay 1, Part B
The first customer’s friend (your Assessor) comes to the bar.
She orders another drink, fumbling with her change to provide the money to you. She is a small, slightly built girl.
You are required to assess the customer’s intoxication levels, taking into account factors that may affect individual responses to alcohol. Tell the customer what these are.
Describe to the customer at least three early indicators of intoxication that you have experienced in the customer’s behaviour and identify suitable intervention strategies to prevent intoxication, including a description of non-alcoholic drinks that are available.
Following responsible service principles, take the appropriate actions according to organisational requirements, the specific situation, and provisions of state or territory legislation and regulations.
Explain your actions to the customer, referring to signage on the bar. Offer appropriate assistance as appropriate.
- Roleplay 2
A middle-aged person approaches the bar and requests a drink.
You are required to assess the customer’s intoxication levels, taking into account factors that may affect individual responses to alcohol.
Describe to the customer at least three indicators of intoxication that you have experienced in the customer’s behaviour and identify suitable intervention strategies to prevent intoxication.
Following responsible service principles, take the appropriate actions according to organisational requirements, the specific situation, and provisions of state or territory legislation and regulations. Describe the legal requirements to the customer.
It is important that you use appropriate communication methods and conflict resolution skills to handle the difficult situation.
If situation moves beyond the scope of your responsibility refer it to the appropriate person, informing your colleagues of your actions.
- Roleplay 3
It is seven o’clock on a Friday evening. A group of office workers have been in the premises since early afternoon taking it in turns to shout drinks for the whole table.
You notice that, except for a packet of crisps that was shared around, no-one has eaten anything since the group arrived.
A middle-aged member of the group approaches the bar clearly very drunk and requests a round of drinks for the table. You are required to refuse service to the customer and explaining to them:
- The effects that a lack of food can have on a person’s levels of intoxication
- The range of non-alcoholic drinks that you could serve them
- The recommendation that it would be better to leave
It is important that you use appropriate communication methods and conflict resolution skills to handle the situation.
AssessmentTask2Checklist
| Student’s name: | |||
|
Did the student: |
Completed successfully |
Comments |
|
| Yes | No | ||
| Serve alcohol, or refuse to serve alcohol according to the relevant state legislation by: Refusing service to intoxicated customers Verifying the age of clients before serving them alcohol Assessing the behaviours and appearance of clients to assess whether that have taken illicit drugs? | |||
| For the first roleplay, request the customers’ proof of age and not serving them until they confirmed that they are over 18? | |||
| During the first roleplay, give the first customer accurate information about alcoholic and non-alcoholic beverages? | |||
| During the first roleplay, give the second customer accurate information about non-alcoholic beverages? | |||
| Identify when it is appropriate to refuse to sell alcoholic beverages to different types of customers, especially those who may be at higher risk of intoxication? | |||
| Serve standard drinks to the first customer according to the bar’s RSA Policy and Procedures? | |||
| During the roleplays, encourage each customer to drink within intoxication limits, and do this in a professional way? | |||
| Recognise when a customer is drinking or behaving erratically and take appropriate action by refusing to sell them any more alcoholic beverages? | |||
| Assess customers for signs of intoxication or illicit drug use and take appropriate action by refusing to sell them any more alcoholic beverages? | |||
| During the roleplays, offer customers food and non- alcoholic beverages as alternatives to alcoholic beverages? | |||
| Refuse to serve intoxicated customers, and advise the customers why service is being refused? |
| Use a range of appropriate methods to assess the customers’ levels of intoxication, including: Asking the customer how much alcohol they have consumed Observing the customer for signs of intoxication such as slurring or unsteady gait. Observing whether food is being consumed as well as alcohol? | |||
| During the roleplays, take factors into account that may affect a customer’s response to alcohol, such as them being of small stature or that they have not been eating food for an afternoon? | |||
| During the roleplays, refuse to sell alcohol to customers who were intoxicated or may have consumed illicit substances, as set out in state legislation? | |||
| Refuse to serve intoxicated customers, and point out signs on the bar to support this when appropriate? | |||
| When refusing to sell alcohol to customers, offer to assist them by telling them about a courtesy bus or offering to call a taxi? | |||
| When a customer behaves inappropriately, give them a verbal warning and ask them to leave the premises as set out in the bar’s RSA Policy and Procedures? | |||
| Handle a range of situations, incluing difficult ones using appropriate communication skills such as: Speaking calmly Speaking in a friendly manner Trying to diffuse the customer’s anger as required? | |||
| When a situation arose that was beyond the scope of their responsibility, did they refer the issue to their manager? | |||
| When a situation arose that posed a threat to the safety or security of the bar and its patrons, did they refer the issue to their manager? | |||
| Task Outcome: | Satisfactory | Not Satisfactory | |
| Assessor signature | |||
| Assessor name | |||
| Date |
APPENDIX
VoondahBar
Responsible Service of Alcohol Policy and Procedures
Definition
Responsible Service of Alcohol (RSA) refers to the service, consumption and promotion of alcoholic products in a manner that minimises the potential harm that may be caused by alcohol consumption to individuals, their families and the community generally.
Missionstatement
Voondah Bar’s management and staff conduct alcohol related services in a lawful and socially responsible manner, having regard to potential harm and community concerns about alcohol consumption.
Policy
Voondah Bar encourages and enforces the responsible service of alcohol practices amongst patrons and staff. This is achieved by implementing and maintaining various harm minimisation and consumer protection measures as outlined in this document.
We recognise that it is against the law to serve alcohol to any person to intoxication.
We recognise that it is against the law to serve or supply alcohol to any person under the age of 18.
We recognise that it is against the law to allow intoxicated, disruptive or violent behaviour to occur on the premises
We work to ensure that no harm comes to patrons as a result of our service of alcohol.
Commitments
Voonda Bar has adopted the following measures to fulfil its stated RSA commitments. The Voondah Bar:
- Offers a range of drinks on premises. These include a range of non‐alcoholic beverages.
- Discourages excessive drinking.
- The serving of shots & doubles is at Management’s discretion.
- Iced water is provided on a complimentary basis on request.
- Seeks to create an environment that discourages drunken, disruptive or violent behaviour.
- Does not seek to encourage rapid or excessive consumption of alcohol through pricing.
- Low alcohol beers and non‐alcoholic beverages are stocked and promoted.
- Staff have been acquainted with this House Policy and training to implement it.
- The Bar displays all legally required RSA signs.
Procedures
Under Age Drinking
- The Voondah Bar has surveillance procedures designed to detect under age persons seeking to enter the premises.
- If a staff member believes that a person, who is ordering or being supplied alcohol, is under 18 years of age, they will politely request proof of age (Passport, RTA Photo Card or Photo Drivers Licence).
- If the person is less than 18 years of age, or refuses to produce identification, staff will refuse service and request the Manager on duty to ask the person to leave Club premises.
- An incident book is maintained to record all instances of underage entry or attempted entry.
Disruptive, Violent or Intoxicated Behaviour
- The Voondah Bar does not allow intoxicated persons to enter Club premises.
- If a staff member becomes aware that a person’s behaviour is becoming disruptive or violent they will notify the Manager on Duty.
- If the unacceptable behaviour does not cease, the Manager on duty will require the person(s) to leave Club premises.
- As a last resort Police will be called to remove person(s).
Driving with Illegal Blood Alcohol Concentration
- Voondah Bar Staff members will actively discourage persons from driving who appear to have a blood alcohol concentration higher than the legal limit.
- We offer a number of services designed to discourage drinking and driving. These services include:
- Making of alternative transport arrangements
- Courtesy bus facilities
- Holding car keys in a safe place.
Refusal of Service
- If a staff member feels that a patron has become intoxicated they will be asked to leave.
- If such patrons fail to leave, the Police will be called, and patrons may be fined.
- The Manager on duty will determine whether or not service should be refused.
- If service is refused, the Manager on duty will politely explain to the patron(s) that the Club cannot legally serve alcohol to the point of intoxication.
- Intoxicated Members or Guests will be informed that further service of alcohol is illegal and Contravenes the Bar’s responsible service of alcohol principles.
Excluded Persons
- Persons who are asked to leave the premises are required by law to move more than 50m away. Excluded persons cannot return to the venue for at least 24 hours.
- Excluded persons are not permitted to return to the vicinity within 6 hours.
- If an excluded person fails to comply, they are committing a criminal offence and police can take action.
Expectations of Guests
All guests are expected to:
- Treat all staff with respect.
- At all times obey the law
- Conduct themselves in an orderly and appropriate way.
- Respect the local amenity particularly when arriving and departing from the area.
- Do not arrive unduly intoxicated into the area. Entry and service will be refused.
- Immediately leave the premise when requested.
- Accept refusal of service and refusal of entry.
- Cooperate with the Police and the local Community to improve local outcomes
To ensure that all Voondah Bar staff are familiar with this Responsible Service of Alcohol Policy and Procedures, please fill out and sign the following:
| Date | Name | Signature |
ASSESSMENT SUMMARY SHEET
After the assessment, the Assessment Summary Sheet should be signed the Assessor, Student and the Academic Manager. If a Not Competent, has been achieved then strategies to address the gaps in the performance should be have been identified and a time for reassessment organised on the attached resubmission / feedback sheet.
| Code | Title | ||
| SITHFAB002 | PROVIDERESPONSIBLESERVICEOF ALCOHOL | ||
| StudentName | |||
| StudentID | |||
| CommencementDate | CompletionDate |
StudentDeclarationIdeclare that:
- The Trainer/assessor advised me of the date and time of the assessment
- The Trainer /assessor explained appropriate evidence required to complete assessment
- The Trainer/assessor explained the purpose and the consequence of assessment
- I was provided with any special needs required relating to the assessment process
- The Trainer/assessor explained my rights regarding the appeals process
- This assignment is my own work and that I have correctly acknowledged the work of others
- This assignment is in accordance with Gamma Education & Training guidance on good academic conduct (and how to avoid plagiarism and other assessment irregularities)
| StudentName | StudentSignature | Date |
MarkingGuide– The principles of assessment of fairness, flexibility, validity and reliability have been met and the learner has been assessed as competent in the elements for this unit. S – Satisfactory NS – Not Satisfactory
| Assessment: | AssessmentType: | S/NS |
| Assessment 1 | Written questions | |
| Assessment 2 | Roleplays | |
| Authentic | Valid | Reliable | Current | Sufficient |
| AssessorName | AssessorSignature | Date |
1
ASSESSMENT FEEDBACK SHEET / RESUBMISSION
| Comments:Trainers feedback and notes on the assessment of the unit. | ||||
| Assessments have been discussed with the student and unsatisfactory elements addressed | ||||
| OverallResult (After Resubmissions ) | Competent | NotCompetent | ||
| If a Not Competent, has been achieved then strategies to address the gaps in the performance should be identified and a time for reassessment or other assistance organised. | ||||
| What arrangement have been made: | ||||
| Special Class Date: | ||||
| One on One session Date: | ||||
| Re-sit Date: | ||||
I have received feedback and been informed of the assessment result and the reason for the decision I agree with the assessment result and any resulting actions
| StudentName | StudentSignature | Date | |||
| EnteredVETtrak | Yes | Date: | By: |
| AcademicManagerName | AcademicManagerSignature | Date |
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