HLTWHS002
AssignmentTutorOnline
Follow safe work practices for direct client care
Student assessment tasks
First published 2020
RTO Works
www.rtoworks.com.au
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© 2020 RTOWorks
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Community Services Works is a subdivision of RTO Works. It is a suite of training and assessment resources developed for the Community Services Industry.
Contents
Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 17
Assessment Task 2: Role play 19
Assessment Task 2: Checklist 25
Assessment Task 3: Role play 27
Assessment Task 3: Checklist 31
Final results record 32
Introduction
Welcome to the Student Assessment Tasks for HLTWHS002 Follow safe work practices for direct client care. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Community Services Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
For you to be assessed as competent, you must successfully complete three assessment tasks:
Assessment Task 1: Knowledge questions – You must correctly answer all questions.
Assessment Task 2: Role play – You are required to participate in simulated interactions with a client in a manual handling and emergency situations.
Assessment Task 3: Role play – You are required to participate in a simulated WHS meeting and contribute to the development and implementation of a WHS policy and procedure.
Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide.Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Questions
Provide answers to all of the questions below:
Answer the following questions about WHS legislation and regulations.
| Who is the WHS regulating authority for your state or territory? | |
| What WHS legislation and regulations are applicable to your state or territory? | |
| What are the laws and regulations that have been implemented across all states and territories (with the exception of Victoria and Western Australia)? |
Define the term ‘duty holder’ under WHS legislation and the primary duty of care of a person conducting a business or undertaking (PCBU) under WHS legislation.
Identify four employer responsibilities in relation to the provision of a safe workplace.
Identify four employee responsibilities in relation to the provision of a safe workplace.
Answer the following questions about hazardous manual tasks.
| What document has been published by SafeWork Australia that provides information about hazardous manual tasks? | |
| In your own words, define ‘hazardous manual tasks’. | |
| What is a PCBU’s duty of care in regards to hazardous manual tasks? | |
| What is a PCBU’s obligations in regards to training in hazardous manual tasks? | |
| List two issues that should be addressed when determining control measures in the workplace. |
The Australian Commission of Safety and Quality in Health Care’s National Hand Hygiene Initiative says that hand hygiene is the single most important factor in reducing the spread of infections. Answer the following questions.
| What are the two products that can be used for hand hygiene, and how do you determine which product to use? | |
| List the ‘5 Moments’ for Hand Hygiene. |
The Australian Guidelines for the Prevention and Control of Infection in Healthcare provide a number of best practice recommendations. Answer the following questions.
| What are the statutory requirements regarding handling of sharps? | |
| What are the statutory requirements regarding routine cleaning of the physical environment and shared clinical equipment? |
Identify the following safety signs and provide a brief description of the meaning.
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What is a hazard. Define the term in your own words.
Identify six hazards typical of your work environment (i.e. your preferred industry/job role).
Listed are three common hazards in the health services industry. Identify one example of how that hazard is relevant to your work environment and list two strategies to minimise the risk to each hazard.
| Hazardous manual tasks | |
| Infection control | |
| Personal safety risks |
Case study. Read the case study below and answer each question. You should refer to the Workplace health and safety policies and procedures that you have been provided to help you complete the answers.
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A new client has been added to your home visits schedule. Mrs Keen lives with her son but is alone during the daytime. She has recently suffered an illness that has left her unable to walk far and has been given a wheelchair to use. On your first visit you complete a risk assessment as per the requirements of your workplace. You observe that Mrs Keen’s house is very small, overcrowded with furniture and there is evidence of hoarding newspapers and magazines so moving a wheelchair through the house is not possible. You identify that the house has no smoke alarms or safety switch, a number of electrical cords are frayed, and the electric heater is covered in dust. Mrs Keen is also coughing and sneezing.
Answer each question.
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What is your workplace procedure for identifying and reporting the hazards? Mrs Keen is coughing and sneezing. What kind of transmission are you potentially at risk of? Explain your response. Following the WHS policies and procedures, what are you required to do to minimise the risk of transmission? Mrs Keen’s home is old and has no smoke alarms. Research the smoke alarm requirements (Australian Standards) and briefly outline the requirements for Mrs Keen’s house. Outline the suggested placement of smoke alarms and maintenance to be effective. You are required to bathe Mrs Keen but due to the clutter you cannot get her to bathroom, so you decide to give her a bed bath. List two potential musculoskeletal injuries and two corresponding methods you could implement to reduce the risk. As the client, what are Mrs Keen’s safety responsibilities to you as a worker? List four things she needs to consider. In complying with your workplace WHS policy, outline what your duty of care is in this scenario Mrs Keen has now been a client for six months and has become increasingly aggressive and sometimes violent towards you. List three controls can be implemented to reduce the risk to your personal safety.
There are five common sources of infection. List them and three examples of the diseases that they each cause.
Outline the standard precautions for the prevention and control of infectious diseases that are suggested by all State and Territory health departments in Australia.
Discuss the fundamentals of the human musculoskeletal system. List three practices you could use to minimise musculoskeletal injuries in your response.
Answer the following questions that relate to basic home fire safety.
Read: Preventable Residential Fire Fatalities in Australia July 2007 – June 2017 provided by the Bushfire and Natural Hazards CRC https://www.bnhcrc.com.au/sites/default/files/managed/downloads/preventable_residential_fire_fatalities_july_2003_to_june_2017_bushfire_and_natural_hazards_crc.pdf
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Which group of people have the highest risk of fire fatalities? What reasons are these people at higher risk? List three behaviours that contribute to fire injuries or fatalities in Australia.
Assessment Task 1: Checklist
| Student’s name: | |||||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Completed successfully? | Comments | |||
| Yes | No | ||||
| Question 1 | |||||
| Question 2 | |||||
| Question 3 | |||||
| Question 4 | |||||
| Question 5 | |||||
| Question 6 | |||||
| Question 7 | |||||
| Question 8 | |||||
| Question 9 | |||||
| Question 10 | |||||
| Question 11 | |||||
| Question 12a | |||||
| Question 12b | |||||
| Question 12c | |||||
| Question 12d | |||||
| Question 12e | |||||
| Question 12f | |||||
| Question 12g | |||||
| Question 12h | |||||
| Question 13 | |||||
| Question 14 | |||||
| Question 15 | |||||
| Question 16 | |||||
| Task outcome: |
Satisfactory |
Not satisfactory |
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| Assessor signature: | |||||
| Assessor name: | |||||
| Date: | |||||
Assessment Task 2: Role play
Information for students
Information for students
In this task, you are required to demonstrate your skills and knowledge by completing a role play in which you consistently apply workplace health and safety procedures and reflect on your own safe work practices.
You will need access to:
your CHC Simulation Pack or workplace/simulated workplace safety policies and procedures
your Role Play Submission Document template
your Risk Assessment Tool Template
your Hazard Identification Report Template
your Incident Report Form Template
standard PPE for infection control
ergonomic mechanical or non-mechanic lifting device
one other person who can participate in a debriefing meeting. This may be a fellow student, colleague or the assessor.
Ensure that you:
review the advice to students regarding responding to written tasks in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Complete the following activities:
Carefully read the following.
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This assessment task requires you to apply workplace safety procedures during day-to-day work activities in a simulated environment where you will need to demonstrate: assessing risks and recording the results
infection control
safe manual handling techniques
use of Personal Protective Equipment (PPE)
reporting incidents and hazards
that you can reflect on your own safe work practices in a debriefing meeting
following the procedures and instructions for a simulated emergency situation.
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Prepare for the interaction.
| Access the CHCWorks Simulation Pack and, along with your assessor, select a Client Profile on which to base this assessment task. Before you begin, take some time to familiarise yourself with the background of the case study workplace and the client profile you have selected. Your assessor will be role playing the client for the purposes of this assessment.
Open and read through your Role Play Submission Document for this assessment task. Complete Section 1 of the document and read through Section 2 as preparation for the role play. |
Read the scenario to prepare for the interaction.
| You have been providing support to this client for some time but they had a fall recently which has left them with some short-term mobility issues and a large open wound on their leg. The open wound on their leg is infected and the client notes state that they have been diagnosed with VRE (Vancomycin-resistant Enterococci). VRE is highly is highly contagious.
Normally, your client can get themselves into the shower with little or no assistance but today you will need to use an assistive device to provide some additional support. Due to the changes in your client’s situation and the environment (manual handling and infection) you will need to complete a new risk assessment before you start work. During the process of providing mobility support to your client, you will discover that the integrity of your glove has been breached and you suspect that fluid from the wound has been transferred to your skin. You will need to respond and take immediate action to rectify the situation and follow up by reporting the incident. You should follow the WHS policy and procedure manual to do so. Your client will also display some challenging behaviours during your morning routine which you will need to respond to and report. |
Participate in the role play with your assessor.
| Begin by introducing yourself to your client and confirming the context of the interaction.
Ask them if they mind you taking notes during the interaction. You will need the notes to complete the assessment. Use Section 2 of the Role Play Submission Document as the basis for your discussion. During the interaction, you are required to demonstrate the following: That you can identify hazards and risks and complete a risk assessment prior to commencing work with the client. Work into the Risk Assessment Tool Template(or your workplace’s/RTO’s standard form) to do this. You can report hazards in accordance with WHS policies and procedures. Work into the Hazard Identification Report Form Template (or your workplace’s/RTO’s standard form) to do this. You can apply infection control procedures including donning and doffing personal protective equipment. You can carry out hazardous manual handling tasks safely. You can report incidents in accordance with WHS policies and procedures. Work into the Hazard Identification Report Form Template (or your workplace’s/RTO’s standard form) to do this. |
Record interaction details and complete required documentation
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After the interaction, complete Section 2of your Role Play Submission Document. Section 2 requires you to record the notes from your interaction into a neatly compiled record.
Complete all sections of the Risk Assessment form, Hazard Report form and the Incident Report form.
Check the documents for neatness and accuracy.
Participate in the debrief meeting with your supervisor.
| Following what turned out to be a difficult interaction with your client, you have requested a debrief with your supervisor. Request a meeting with them (your assessor will play the role of your supervisor) and complete the following tasks:
Read Section 3 of the Role Play Simulation Document and make some notes for your debrief meeting. Begin by introducing yourself and confirming the context of the interaction. Ask the person you are meeting with if they mind you taking notes during the interaction. You will need the notes to complete this part of your assessment. Use Section 3 of the Role Play Submission Document as the basis for your discussion. During the debrief, you are required to demonstrate the following: you can identify ways to update and maintain your currency in safe work practices, systems and equipment you can reflect on your levels of stress and/or fatigue (in relation to the tear in the glove incident and the client behaving aggressively towards you) and how it is impacting your work or home life. You can imagine that the incidents have taken their toll and has affected work and home. Reflect on how this might be so for the purpose of the assessment participate in a workplace debriefing to identify and address your needs. |
Record debriefing meeting details and complete required documentation
| After the interaction, complete Section 3of the Role Play Simulation Document.
Section 3 requires you to record the action required from your interaction into a neatly compiled record. Check the documents for neatness and accuracy. |
Participate in a simulated emergency.
| Your assessor will arrange for a simulated emergency event. You will be required to follow directions and instructions given to you by the Chief Fire Warden and Fire Wardens.
After the simulation is over, complete Section 4 of your Role Play Submission Document. All questions must be correctly answered in this section. |
Submit required documentation
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Ensure that all documentation is completed neatly and accurately and then submit the following to your assessor: Role Play Submission Document
Risk Assessment Tool
Hazard Identification Report
Incident Report Form
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Assessment Task 2: Checklist
| Student’s name: | |||||
| Did the student: | Completed successfully? | Comments | |||
| Yes | No | ||||
| Follow workplace policies and procedures to complete direct client care? | |||||
| Identify potential or existing hazards, record and report them in accordance with procedures? | |||||
| Identify, record and report client-related concerns according to procedures? | |||||
| Follow workplace policies and procedures to minimise risk to self and clients? | |||||
| Follow safe work practices to complete tasks requiring manual handling? | |||||
| Identify and report manual handling hazards, and implement control measures? | |||||
| Apply appropriate control measures to reduce the risk of manual handling? | |||||
| Follow safe work practices and standard precautions to prevent the spread of infection? | |||||
| Identify situations when additional infection control procedures were required and applied those procedures correctly? | |||||
| Identify risks of infection and report them according to workplace procedures? | |||||
| Participate in a debrief meeting to reflect on their levels of stress and fatigue and to discuss their individual needs? | |||||
| Identify at least two ways that they could update and maintain their currency and competence in safe work practices, systems, equipment and processes? | |||||
| Participated in a simulated emergency situation and followed procedures and instructions provided? | |||||
| Task outcome: |
Satisfactory |
Not satisfactory |
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| Assessor signature: | |||||
| Assessor name: | |||||
| Date: | |||||
Assessment Task 3: Role play
Information for students
In this task, you are required to demonstrate your skills and knowledge by participating in a WHS meeting and contributing to the development and implementation of policies and procedure in your own work area.
You will need access to:
a computer with MS Word or alternative software
your CHC Simulation Pack
RTO simulated workplace safety policies and procedures
WHS meeting minutes template
at least one other student who can participate in a meeting.
Ensure that you:
review the advice to students regarding responding to written tasks in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Complete the following activities:
Carefully read the following.
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This assessment task requires you to participate in a WHS meeting and to contribute to the development and implementation of a workplace policy and procedure for your work area. You will work with your assessor and at least one other person (a fellow student or colleague) to form a WHS committee. You will need to demonstrate:
that you actively participated in the meeting
that you kept a record of the actions and outcomes of the meeting
that you contributed to the development of a WHS practice
that you contributed to the implementation of the developed practice.
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Prepare for the interaction.
| Access the CHC Simulation pack. Make sure that you are familiar with the background of the case study workplace. Your assessor will be role playing the WHS Committee Chairperson for this assessment. |
Read the scenario to prepare for the WHS committee meeting.
| Reports of an outbreak of an infectious disease have just started to surface in your area. Older Australians have been identified as an at-risk group and information has been released by authorities on how aged care services should proceed.
The Healthy Lives residents are at high risk and guidance from local authorities advises that the facility should implement the following strategies: visitors should be limited to essential services (for example, medical staff, essential deliveries etc) all staff must wear masks during their shift except for when they are eating all common areas in the facility must be closed standard PPE (masks, gloves, glasses and gowns) are to be worn whenever there is contact with residents residents must stay in their rooms except for in limited circumstances (medical appointments etc). Healthy Lives senior management has also directed the committee to implement tighter hand washing procedures. You are on the WHS Committee and the chair has called a meeting to put urgent protocols in place for staff, residents and visitors. |
Participate in the WHS meeting.
| Meet with the WHS committee (the Chairperson and at least one other committee member) to discuss a strategy to implement the new protocols.
You have been nominated as the note taker for the meeting. Recording the actions and decisions is important. You may write notes for the minutes during the meeting, but they must be typed up formally for submission to your assessor after the meeting. Work into the WHS meeting minutes template. The meeting minutes should detail specifically what your contribution to the development and implementation for this protocol is. During the interaction, a number of tasks will be allocated to the committee members with due dates. You are required to actively participate in the meeting by offering your ideas and opinions, raising concerns and nominating yourself for a task. In Step 5 of this assessment, you will develop a procedure and a strategy for implementing one aspect of the new protocols. Submit to your assessor: the notes which you took during the WHS meeting a completed WHS meeting minutes template. |
Complete your contribution to the new infection control protocols
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In this step, you will develop a procedure for implementing one aspect of the protocols that you agreed to in the WHS meeting. You might be responsible for implementing:
limiting of visitors wearing of masks improved hand washing reducing the amount of time that residents spend outside of their rooms. Research the effectiveness of your chosen area by reading and interpreting existing WHS policies and procedures for your simulated workplace and by reading updated information about controlling infectious diseases in aged care on Australian government health websites. Develop a one-page procedure to support the implementation of your new protocol. The way that you present your procedure is up to you – it might be a formal, one page written procedure, a poster, an infographic or you might have another idea. During the development process, email a draft to your supervisor (your assessor) and request their feedback. Incorporate your supervisor’s feedback and check the document for neatness and accuracy before finalising your procedure. Send an email to your supervisor (your assessor) with the final copy of your procedure. Include a brief summary of how you will implement the procedure in your workplace. This may be by sending an email to all staff and talking to residents and their families. It might be by putting posters up around the building or you might have another idea. Request formal approval from your supervisor to implement your procedure. |
Implement the new protocol
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Based on the agreed action in the WHS meeting and final approval in writing to implement, you should go ahead and implement. The way that you do this will depend on your proposal and the agreements with your assessor. Some examples include: Emailing your procedure to the people who were at the WHS meeting (if your procedure is for staff)
Putting posters up in your RTO’s simulated workplace
Emailing your assessor and a fellow student who will role play family members.
Note: You will need to provide evidence of having implemented your strategy. Talk to your assessor about the best way to do this. If your implementation strategy involves email, then copies of the emails will suffice. Other forms of suitable evidence include photographs of your posters on display or a video of conversations with residents or family members.
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Assessment Task 3: Checklist
| Student’s name: | |||||
| Did the student: | Completed successfully? | Comments | |||
| Yes | No | ||||
| Raise WHS issues with the WHS committee? | |||||
| Recognise the need for additional infection control procedures? | |||||
| Raise WHS issues with the WHS committee according to organisational procedures? | |||||
| Participate in a workplace safety meeting and consultative activities? | |||||
| Contribute to the development and implementation of a workplace safety policy and procedure? | |||||
| Task outcome: |
Satisfactory |
Not satisfactory |
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| Assessor signature: | |||||
| Assessor name: | |||||
| Date: | |||||
Final results record
| Student name: | |
| Assessor name: | |
| Date |
Final assessment results
| Task | Type |
Result |
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| Satisfactory | Unsatisfactory | Did not submit | ||
| Assessment Task 1 | Knowledge questions |
S |
U |
DNS |
| Assessment Task 2 | Role play |
S |
U |
DNS |
| Assessment Task 3 | Role play |
S |
U |
DNS |
| Overall unit results |
C |
NYC |
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Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: Date:
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