☐      Online submission via Learning Management System (LMS)

☐      Any other method _________________________________________________

(Please describe here)

•         I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;

•         I have kept a copy of this Student Pack and all relevant notes, attachments, and reference material that I used in the production of this Student Pack;

•         For the purposes of assessment, I give the trainer/assessor permission to:

o    Reproduce this assessment and provide a copy to another member of staff; and

o    Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking).

Student signature:   ________________________________

Date:  ____/_____/______________

S / NS (Second Attempt)

S / NS (Second Attempt)

•         You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

•         Your work has been reviewed and assessed by your trainer/assessor.

•         You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.

•         You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

•         Result of Assessment (satisfactory or unsatisfactory)

•         Student name, signature and date

•         Assessor name, signature and date

•         Relevant and detailed feedback

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack.  If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor.  Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made before the due date.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

☐ I confirm that the purpose and procedure of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________                     

Student Signature: ___________________________________

• Written Questions

·         The Knowledge Test is comprised of thirty-two(32) written questions

·         You must respond to all questions and submit them to your Trainer/Assessor.

·         You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

·         You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.

·         You must read and respond to all questions.

·         You may handwrite/use a computer to answer the questions.

·         You must complete the task independently.

·         No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

·         As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.

• This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

• Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.

·         You will be required to answer all the questions correctly.

·         Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

·         Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

·         Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.

·         You must write your responses in your own words.

·         Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

·         When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

·         Knowledge of legal responsibilities and liabilities of managers and directors in varying business structures

·         Knowledge of sources of information and advice on regulatory compliance:

o    local, state, territory or commonwealth government departments or regulatory agencies

o    industry associations

o    plain English documentation that explains the operational requirements of legislation

o    computer data

o    the internet

o    discussions with experienced industry personnel

o    industry:

§  accreditation operators

§  associations and organisations

§  developers of codes of conduct or ethics

§  journals

§  seminars

o    lawyers

o    networking with:

§  colleagues

§  suppliers

o    libraries

o    media

o    personal observations and experience

o    reference books

o    training courses

o    unions

·         Knowledge of functions and general operating procedures of regulatory authorities of particular relevance to the tourism, hospitality and events industries

·         Knowledge of methods of receiving updated information on laws and licensing requirements

·         Knowledge of use of policies and procedures in managing regulatory compliance

·         Knowledge of formats for and inclusions in policies and procedures

·         Knowledge of objectives and primary components of local, state, territory and commonwealth government laws to which all types of businesses must comply and that cover:

o    anti-discrimination, especially provisions for an equal employment opportunity (EEO) and harassment

o    Australian Consumer Law (ACL) especially provisions for refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts

o    contracts

o    employer superannuation contributions

o    environmental protection especially provisions for environmental hazard identification, use of minimal impact practices and reporting of incidents

o    Fair Work Act 2009, especially provisions for National Employment Standards (NES)

o    local community protection, especially provisions for land management and access and protecting the lifestyle of neighbouring residents

o    taxation

o    workplace relations

o    public liability and duty of care

o    work health and safety

o    workers’ compensation, especially provisions for injury reporting and occupational rehabilitation

·         Knowledge of objectives and primary components of laws, codes, standards and licensing requirements that impact on specific operators in the tourism, hospitality and event industries; chosen to be applicable to the individual’s context:

o    Copyright Act of 1968

o    Criminal Code Act 1995 as it relates to child sex offences outside Australia

o    European Economic Directive of Foreign Travel

o    food safety

o    Food Standards Australia New Zealand Act 1991

o    liquor licensing, especially as it relates to the responsible service of alcohol

o    Privacy Act of 1988

o    Queensland Tourism Services Act of 2003

o    Residential Tenancy Act

o    responsible conduct of gaming regulation

·         Knowledge of each relevant law, code, standard and licensing requirement, the depth of knowledge must cover:

o    key practices that are prohibited by the law

o    auditing and inspection regimes

o    main consequences of non-compliance

o    need to apply for and maintain business or occupational licensing and associated mandatory training and certification requirements

o    requirements for record-keeping and acceptable record-keeping mechanisms

o    statutory reporting requirements for businesses

o    key business insurances required

o    adherence to mandatory codes of conduct enshrined in legislation

o    requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices

o    rights and responsibilities of employees and employers

o    other specific action that must be taken for legal compliance

·         Knowledge of opportunities to maintain knowledge of regulatory requirements:

o    discussions with experienced industry personnel

o    networking with colleagues and/or suppliers

o    participating in industry accreditation schemes

o    participating in industry seminars

o    membership of professional industry associations

o    participating in training courses

o    subscribing to regulatory newsletters.

·         To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

·         To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

a.    Business owner/director

b.    Food safety supervisor

Explain in 100-150 words for each.

a.    Why is it important to keep up to date with regulatory compliance? Write your answer in 30-50 words.

b.    What things would you read to gain information on regulatory compliance? List any four (4).

c.    Who would you talk and listen to? List any six (6).

d.    What organisations could have useful websites? List any four (4).

a.    Replacements and refunds

b.    Exchanges and cancellations

Write your answer in 150-200 words.

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

·         I have kept a copy of all relevant notes and reference material that I used as part of my submission.

·         I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

·         I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

·         All appeal options have been explained to me.

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment.  I have provided feedback to the student.

on _________________ (insert date)

by (insert Name) __________________________________

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT).

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor.  Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made before the due date.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________                     

Student Signature: ___________________________________

·         Project (PT) – Research and comply with regulatory requirements

·         This assessment task is comprised of a Unit Project (UP).

·         You are required to complete the following tasks:

·           Task 1: Research information required for legal compliance.

·           Task 2: Develop and communicate policies and procedures for legal compliance.

·           Task 3: Ensure compliance with legal requirements.

·           Task 4: Maintain personal and organisational knowledge of regulatory requirements.

·         You must attempt all criteria to the required level, e.g. Assessment criteria mentioned in the performance checklist to be deemed satisfactory in this task.

·         You must complete your project by following all given instructions for your trainer/assessor to assess your competency in this assessment task.

·         You will receive your feedback within two weeks – you will be notified by your Trainer/ Assessor when results are available.

·         You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.

·         You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

• This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).
• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.
• Your trainer/assessor may ask you relevant questions during this assessment task

• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.

• This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

• Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

·         Skills to develop policies and procedures for legal compliance with each of the above areas of compliance

·         Skills to integrate into compliance planning activities and documentation:

·         Skills to sources of detailed information and advice on regulatory compliance

·         Skills to objectives and primary components of a broad range of local, state, territory and commonwealth government laws relevant to the specific to the business operations

·         Skills to use policies and procedures in managing regulatory compliance.

·         Trainer/Assessor will take on the role of the Compliance Consultant.

·         Other roles will be allocated to the students/staff members by the trainer/assessor.

·         The student must use the templates provided to document their response.

·         Time limit to complete subtask 1.3 and subtask 2.2 is 10-15 minutes each.

Full names and roles

(Agenda item 1)

Topic?

(Agenda item 2)

Topic?

(Agenda item 3)

Topic?

Decision/s

Action/s if any

Meeting Objective:

Attendees:

Venue:

Date:

Signature of attendee 1:                                                Signature of attendee 2:

Signature of attendee 3:                                                Signature of attendee 4:

Minors

Unduly Intoxicated & Disorderly Patrons

Security

Responsible Hospitality Practices

Noise and Amenity

Compliance with Laws

Food Safety and Temperature Control

Hand washing

Full names and roles

(Agenda item 1)

Topic?

(Agenda item 2)

Topic?

(Agenda item 3)

Topic?

Decision/s

Action/s if any

Meeting Objective:

Attendees:

Venue:

Date:

Signature of attendee 1:                                                Signature of attendee 2:

Signature of attendee 3:                                                Signature of attendee 4:

(Victorian Commission for Gambling and Liquor Regulation Department of Justice and Community Safety)

Required:

WorkSafe Victoria

(Department of Treasury and Finance)

Required:

Nature of Hazard:

Location:

The precautionary measure taken:

Date

Reported by:

Time:

(Comment and feedback to students)

a.    Interpreted unfamiliar and complex materials describing regulatory requirements.

b.    research regulatory requirements specifically applicable to the business operations given in the case study.

a.    Researched, established and regularly monitored all components of a business compliance system.

a.    Consulted with regulatory authorities to determine the scope of compliance requirements.

a.    Wrote comprehensive yet easily accessible regulatory policies and procedures.

a.    Roles and responsibilities were in accordance with the regulatory requirements.

a.    Used Slack to distribute the policies and procedures.

a.    Completed the licenses required to be applied.

b.    Checked the compliance of the suppliers to eliminate risks arising from their non-compliance.

a.    Subscribed to the newsletters.

b.    Conducted research to identify legal requirements.

a.    Organised meetings.

b.    Used slack.

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

·         I have kept a copy of all relevant notes and reference material that I used as part of my submission.

·         I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

·         I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

·         All appeal options have been explained to me.

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment.  I have provided feedback to the student.

on _________________ (insert date)

by (insert Name) __________________________________

•         Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.

•         The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.

•         The trainer/assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented.

•         The trainer/assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.

•         All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.

(select as applicable)

¨ Reading

¨ Writing

¨ Confidence

¨ Presentations

¨ Demonstration of a skill

¨ Use of diagrams

¨ Use of supporting documents such as wordlists

¨ Reading

¨ Writing

¨ Cultural background

¨ Confidence

¨ Use methods that do not require a higher level of language or literacy than is required to perform the job role

¨ Use short sentences that do not contain large amounts of information

¨ Clarify information by rephrasing, confirm understanding

¨ Read any printed information to the student

¨ Use graphics, pictures and colour coding instead of, or to support text

¨ Offer to write down, or have someone else write, oral responses given by the student

¨ Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs

¨ Flexibility

¨ Services

¨ Inappropriate training and assessment

¨ Explore understanding of concepts and practical application through oral assessment

¨ Flexible delivery

¨ Using group rather than individual assessments

¨ Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.

¨ Limited study skills

¨ Trainer/Assessor should refer to the student’s experience

¨ Ensure that the time available to complete the assessment takes account of the student’s needs

¨ Provision of information or course materials in an accessible format.

¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

¨ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

¨ Changes to course design, e.g. substituting an assessment task

¨ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

¨ Writing

¨ Numeracy

¨ Limited study skills and/or learning strategies

¨ Ensure learning and assessment methods meet the student’s individual need

¨ Reading

¨ Writing

¨ Numeracy

¨ Limited study skills and/or learning strategies

¨ Create a climate of support

¨ Ensure access to support that the student has agreed to

¨ Appropriately structure the assessment

¨ Provide information or course materials in an accessible format, e.g.  a textbook in braille

¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

¨ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

¨ Changes to course design, e.g. substituting an assessment task

¨ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

I declare that I have attached all relevant evidence to provide reasonable adjustment. The training package guidelines and criteria have not been compromised in the process of providing reasonable adjustment to the student. I declare that I have conducted a fair, valid, reliable, and flexible assessment.  I have provided explanation of reasonable adjustments strategy used, as required.

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